Circadia Health
Technical Support Representative - Evening Shift
- Location
- Karachi
- Work type
- On-site · Full-time
- Salary
- Not listed
- Posted
- (2 weeks ago)
Apply on Circadia Health’s site (opens in a new tab)
You apply on the employer’s own site.
About the role
We are looking for a motivated Technical Support Representative in our Pakistan office to assist customers and internal teams with technical issues, troubleshoot software problems, and ensure timely resolution of support requests.
Key Responsibilities
- Answer inbound calls and assist clients with application-related issues
- Troubleshoot account and application issues to identify root causes
- Diagnose problems and run tests within the application to verify functionality
- Submit support tickets for parts delivery requests and other necessary actions
- Document client interactions and issue resolutions accurately
- Escalate complex or unresolved issues to the appropriate internal teams
- Follow up with clients to ensure timely resolution of their concerns
What We're Looking For
Proficient in spoken and written English
Strong technical aptitude with the ability to troubleshoot software/application issues
Highly attentive to detail with strong problem-solving skills
Prior experience in a customer support, help desk, or technical support role preferred
Excellent communication and interpersonal skills
Ability to multitask and manage time effectively in a fast-paced environment
Preferred Skills
Familiarity with ticketing systems (HubSpot, Intercom, etc)
Experience in healthcare technology, SaaS, or related industries is a plus
If you're passionate about delivering exceptional customer experiences and enjoy building strong relationships, we'd love to hear from you.
Apply using this link or send resumes to neha@circadia.health