Brillio
Software Development Lead - R01567293
- Location
- Bangalore, Karnataka, India
- Work type
- Not specified
- Salary
- Not listed
- Posted
- (1 month ago)
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About the role
Software Development Lead
Job requirements
Experience Range: 4 to 6 years of experience in software development, including substantial hands-on expertise with Salesforce Service Cloud and related technologies Key Responsibilities:
Design and develop scalable solutions on Salesforce Service Cloud, focusing on Case Management, Digital Engagement, Field Service, and Self Service modules to drive operational excellenceLead the implementation of Lightning Web Components (LWC), Apex classes, Flows, and Platform Events to enhance business processes and user experience, ensuring timely delivery of project milestonesIntegrate Salesforce Service Cloud with external systems and applications using APIs, middleware, and Salesforce DX to enable seamless data exchange and process automationCollaborate with cross-functional teams to deliver high-quality Portal UI/UX, ensuring intuitive interfaces and improved user satisfaction scoresTroubleshoot and resolve complex technical issues in Salesforce environments, maintaining system reliability and performance metricsMentor and guide junior developers, promoting best practices in coding standards, testing, and deployment within Salesforce ecosystemsMonitor and analyze platform performance, recommending and implementing enhancements to improve scalability, security, and maintainabilityRequired Skills:
Salesforce Service Cloud Case ManagementSalesforce Service Cloud Digital EngagementSalesforce Service Cloud Field ServiceSalesforce Service Cloud Self Service configurationApex programmingLightning Web Components (LWC)Salesforce FlowsPlatform EventsSalesforce DXPreferred Skills:
Advanced Salesforce integrations using REST and SOAP APIsPortal UI/UX optimization for high user adoptionCI/CD pipelines for Salesforce deploymentsExperience with data migration tools and strategies in SalesforceDesired Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a closely related disciplineSalesforce Certified Service Cloud ConsultantSalesforce Certified Platform Developer I