Next Health
Executive Care Coordinator
- Location
- Los Angeles, CA
- Work type
- On-site · Full-time
- Salary
- Not listed
- Posted
- (2 years ago)
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About the role
About Us:
NEXT|HEALTH is a first-of-its-kind Health Optimization and Longevity Center focused on empowering members and guests to live healthier, longer lives. The organization uses a personalized, data-driven approach, starting with biomarker measurement and in-depth results reviews with licensed providers. Members receive ongoing access to wellness technology and medical services in premium, vibrant locations designed to support consistent healthy lifestyle choices. By tracking progress over time, NEXT|HEALTH aims to deliver measurable improvements in vitality and longevity through medically guided, individualized plans.
Your Impact
As the Executive Care Coordinator at Next Health, your role is pivotal in ensuring exceptional experiences and personalized care for our EP patients. Your expertise in all medical wellness services offered at Next Health positions you to answer inquiries, direct care plans, and guide customers effectively through Next Health wellness recommendations, aligning with the Medical Team's suggestions.
What You’ll Do
As the Executive Care Coordinator, your responsibilities include:
Overseeing the coordination of appointments and scheduling.
Supporting the on-site administrative team and Medical Provider.
Possessing expert knowledge of wellness testing and Next Health services.
Following up on patient inquiries and repeat testing.
Ensure open lines of communication with VIPs, EP patients, and internal departments to ensure a seamless experience throughout their journey.
Address and resolve any concerns or issues raised by VIPs promptly and professionally.
Work closely with the Wellness Director to enhance and develop the Executive Physical Program into the leading longevity program.
Contribute insights, ideas, and suggestions to continuously improve the program's effectiveness and relevance to VIPs and executives.
What You’ll Bring
Your qualifications and skills include:
- Strong knowledge of Next Health services, functional health, and wellness offerings.
- Exceptional communication and relationship-building skills with patients, providers, executives, and stakeholders.
- Concierge-level approach to patient service, with strong follow-through and attention to detail.
- Strong organizational, time management, and multitasking skills in a fast-paced environment.
- Sales-minded and solutions-oriented, with the ability to educate patients and support program conversion.
- Proficiency with scheduling, CRM, communication, and operational platforms, including FTP, Prospera, Delightree, Notion, and Google Workspace.
- Commitment to patient privacy, HIPAA compliance, hospitality, and exceptional patient care.
Our Culture & Perks
Our workplace values emphasize effective communication, exceptional customer service, professionalism, promptness, trustworthiness, efficiency, and teamwork. We are committed to supporting customers and patients in transformative care experiences and contributing to improved overall health and well-being.
Expected Compensation
$25 to $27 per hour + benefits
The offered pay may vary based on individualized factors such as job-related knowledge, skills, and experience. The total compensation package may also include additional elements depending on the specific position offered. Details about participation in benefit plans will be provided upon receiving an offer of employment.
Next Health is an Equal Opportunity / Affirmative Action employer dedicated to fostering diversity in the workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.