Skybound Service Partners
Director of Continuous Improvement & Business System Development
- Location
- US - Remote
- Work type
- Remote
- Salary
- Not listed
- Posted
- (4 days ago)
About the role
Skybound Service Partners is a national platform dedicated to partnering with leading commercial roofing and building services companies. We invest in exceptional teams, proven businesses, and long-term relationships to help our partner companies grow stronger and deliver greater value to their customers. At Skybound, we offer more than a job, we offer the opportunity to build a meaningful career within a network that prioritizes people, performance, and sustainable success.
Skybound Service Partners is a private equity-backed commercial roofing platform of five regional brands, and we’re continuing to grow through acquisition. Each brand keeps its own name, leadership, and P&L. Skybound provides the shared support and systems that help them grow faster together. Our work happens on rooftops, on jobsites, and in trucks, not on a production line.
The Role
We’re looking for a builder to take the Skybound Business System (SBS) from concept to a working system across every brand. You’ll partner with the executive team to define the framework, build the tools, and deploy them. You’ll also lead continuous improvement projects from start to finish, focused on standard work, waste reduction, and productivity. The brands own their businesses, so this role leads through influence, not mandate.
What You’ll Do
- Partner with the executive team to define SBS principles, tools, and operating cadence, starting from what already works inside the brands.
- Own multi-site CI roadmaps tied to business priorities, with the governance and KPIs to track adoption and results.
- Drive CI projects from start to implementation, including standard work for our core processes across all brands.
- Embed daily management, visual metrics, and structured problem solving at every site, adapted for field crews and project-based work.
- Lead kaizen events and training, and build a certification path so internal practitioners can run improvement work on their own.
- Bring SBS fundamentals into newly acquired brands as part of each integration, while respecting what those businesses already do well.
- Partner with IT on technology, including AI and automation, to reduce manual work and improve consistency.
What It Takes
- Builder, not just an operator. There’s no playbook waiting for you. You’ve built a system where none existed, and a blank page energizes you.
- Influences without authority. You earn adoption by making leaders more successful, and you know what needs a common standard and what should stay local.
- Credible with leadership and on the roof. You’re as effective with the executive team as you are with superintendents, foremen, and estimators.
- Teacher first. You measure success by how many leaders can run a kaizen without you.
- Results over ceremony. Every improvement ties to cycle time, quality, cash, or margin.
- Owns outcomes. When something stalls, you say so, find out why, and fix it or stop it.
- Hands-on with technology. You’re comfortable building an AI or automation prototype yourself before handing it to IT.
Qualifications
Required
- 10–20 years of experience in operations and continuous improvement, including roles with direct responsibility for results
- A proven track record of leading large-scale process mapping and standard work rollouts
- Experience building a CI function or business system where none existed
- Bachelor’s degree
- Must live near a major airport (Eastern or Central time zone preferred) and be willing to travel heavily during initial rollouts, settling to under 50%
Preferred
- CI leadership in field service, service operations, construction, or another service or project-based business
- Hands-on experience leading (not just participating in) a lean business system rollout, such as the Danaher Business System, Fortive Business System, or similar
- Experience rolling out a business system in newly acquired businesses
- Lean or Six Sigma certification; equivalent hands-on rollout experience is valued equally
- Advanced degree
What Success Looks Like in Year One
- SBS principles, operating cadence, and core tools agreed with leadership and launched at pilot sites
- Standard work established for our core processes across all five brands
- Measurable gains in cycle time, quality, and margin, validated by finance
- AI and automation tools piloted to reduce manual work
- A first group of internal practitioners trained and running improvement work on their own
- A repeatable process for bringing newly acquired brands onto the system
Thank you for considering a career with Skybound Service Partners.We believe great teams are built on diverse perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We invest in our people and provide competitive pay, benefits, and a supportive work environment where your skills and contributions matter.