Customer Support Specialist

DAC International, LLC | An Addtronics Company

Who We Are

DAC International, an Addtronics company, is a global leader in ultra-precision CNC lathes, mill/lathe combinations, blocking systems, automation, and lens manufacturing software. We develop innovative manufacturing solutions for the specialty contact lens, intraocular lens (IOL), and implantable collamer lens (ICL) industries.

Our mission is to build the world's most precise and reliable manufacturing equipment while delivering exceptional customer support and service.

The Opportunity

We are seeking a highly organized, customer-focused Customer Support Specialist to support our customers and sales team. This hands-on role manages customer and sales operations from quoting and order entry through fulfillment and invoicing, while providing CRM reporting, data analysis, and administrative support.

The ideal candidate is proactive, detail-oriented, comfortable working with numbers and business systems, and able to manage multiple priorities in a technical manufacturing environment.

What You'll Do

• Customer & Sales Support: Respond to customer and sales inquiries, providing timely assistance with quotes, orders, product information, and issue resolution.

• Quoting & Order Management: Prepare equipment, aftermarket, replacement-part, and service quotes. Process orders, track fulfillment, manage order changes, and coordinate RMA requests.

• Cross-Functional Coordination: Partner with Sales, Engineering, Operations, Service, Shipping, and Finance to ensure accurate order processing, delivery, and invoicing.

• Salesforce & CRM Management: Maintain accurate customer, opportunity, quote, and order records. Create reports and dashboards and ensure data integrity.

• Reporting & Analytics: Support pipeline tracking, forecasting, bookings, revenue, commissions, KPIs, and other sales reporting using Salesforce and Excel.

• Process Improvement: Develop and maintain SOPs, training materials, and sales processes. Support onboarding, special projects, and initiatives that improve efficiency and the customer experience.

What We're Looking For

• Minimum 5 years of experience in customer service, sales support, sales operations, or a related role.

• Experience with Salesforce or a similar CRM, including reporting, dashboards, and quoting processes.

• Strong Microsoft Excel skills, including formulas, pivot tables, and data analysis.

• Experience with quoting, order processing, invoicing, and customer account support.

• Manufacturing, industrial equipment, or technical product experience preferred.

• Strong analytical skills and the ability to interpret financial and sales data.

• Excellent organizational, communication, and problem-solving skills.

• Ability to manage competing priorities while maintaining accuracy and follow-through.

Position Details

• Location: Carpinteria, CA

• Schedule: Full-time, onsite

• Classification: Exempt, salaried

• Travel: None required

• Compensation: Competitive salary and bonus eligibility

Benefits

Competitive benefits package that may include medical, dental, vision, 401(k), paid time off, paid holidays, and professional development opportunities.

DAC International and Addtronics are Equal Opportunity Employers.