Architect, ServiceNow

Lead the technical architecture, design, development, and implementation of enterprise ServiceNow applications supporting governance, risk management, compliance, and audit operations. Translate approved architectural designs and business requirements into scalable, maintainable technical solutions aligned with ServiceNow platform standards and enterprise objectives. Develop scoped applications that extend native ServiceNow GRC/IRM capabilities while preserving out-of-the-box functionality and minimizing unnecessary customizations. Design and implement application data structures and relationships supporting audit engagements, control objectives, evidence management, findings, recommendations, and corrective action tracking. Establish robust application security models using Access Control Lists (ACLs), role-based permissions, assignment groups, and record-level security to protect sensitive information. Configure application access and visibility rules to ensure users can only view or modify information appropriate to their responsibilities and authorization levels. Develop end-to-end workflows covering audit planning, engagement management, fieldwork, supervisory reviews, reporting, findings, and corrective action follow-up. Configure and customize ServiceNow Project Portfolio Management (PPM) capabilities to support project intake, prioritization, approvals, and coordination with GRC/IRM processes. Build integrations and automated processes that synchronize information across ServiceNow modules and maintain consistency throughout business workflows. Develop interactive workspaces and Service Portals that improve usability, streamline processes, and provide appropriate visibility into operational activities. Implement Flow Designer automation for task assignments, approval routing, notifications, review processes, and workflow completion requirements. Design and configure risk and compliance solutions supporting entity management, control objectives, control assignments, attestations, and testing activities. Support enterprise control frameworks, including mapping controls to relevant entities, departments, and business functions. Develop solutions for tracking audit findings, recommendations, remediation activities, and corrective action plans. Plan and execute data migration initiatives from legacy platforms into ServiceNow, including data mapping, transformation, validation, and reconciliation. Establish and maintain technical documentation, including architecture diagrams, design decisions, development standards, and implementation procedures. Lead technical reviews of code, application configurations, and update sets to ensure quality, security, maintainability, and compatibility with future platform upgrades. Participate in architecture reviews and present technical recommendations, proposed solutions, and implementation decisions to senior stakeholders. Provide technical direction, mentorship, and development guidance to engineers throughout the project lifecycle. Collaborate with project managers, business process owners, and technical teams to manage backlogs, prioritize development activities, and resolve complex technical challenges. Support Agile delivery processes, including sprint planning, backlog refinement, technical estimation, and retrospectives. Oversee technical testing, user acceptance testing (UAT), deployment preparation, knowledge transfer, and post-implementation support.

Requirements:

Bachelor's degree in Computer Science, Information Systems, or a related technical discipline, or an equivalent combination of education and professional experience. At least 8 years of relevant professional experience in enterprise technology, ServiceNow development, solution architecture, or related technical roles. Extensive hands-on experience designing, developing, and implementing ServiceNow solutions, particularly within Governance, Risk, and Compliance (GRC) and Integrated Risk Management (IRM). Strong functional knowledge of ServiceNow Risk Management, Audit Management, and Policy and Compliance Management. Experience configuring GRC/IRM data structures, including entities, entity types, controls, control objectives, and related assessment records. Demonstrated expertise developing scoped applications that extend native ServiceNow functionality while maintaining platform stability and upgrade compatibility. Strong understanding of ServiceNow application architecture, data relationships, application scope, and platform security. Practical experience implementing advanced access controls using ACLs, role-based permissions, assignment groups, and record-level security. Proficiency with ServiceNow Flow Designer, including complex workflows, subflows, approval processes, and automated notifications. Experience with ServiceNow Project Portfolio Management (PPM) or Strategic Portfolio Management (SPM), including project intake, approvals, lifecycle management, and cross-module integrations. Experience developing and customizing ServiceNow Workspaces, Service Portals, forms, dashboards, and user interfaces. Strong understanding of audit and compliance processes, including audit engagements, work programs, evidence collection, findings, recommendations, and corrective action plans. Experience designing and implementing data migration solutions using Import Sets, Transform Maps, and data validation methodologies. Strong ServiceNow development skills, including JavaScript, business rules, Script Includes, client scripts, and platform configuration. Ability to produce technical architecture documentation, evaluate alternative designs, and communicate complex technical decisions effectively to stakeholders. Demonstrated technical leadership experience, including conducting code reviews, establishing development standards, mentoring developers, and guiding engineering teams. Experience working in Agile environments and managing technical priorities across multiple projects or workstreams. Ability to work independently, exercise sound technical judgment, and lead complex development initiatives. Excellent communication, presentation, and stakeholder management skills, including the ability to explain technical concepts to executive and non-technical audiences. U.S. citizenship is mandatory. Active Top Secret (TS) security clearance is required at the time of hire. TS/SCI eligibility is required, with active TS/SCI clearance strongly preferred. Ability to access and support classified environments, including JWICS, as required by the assignment.

Required Certifications:

CompTIA Security+. ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD). ServiceNow Certified Implementation Specialist – Risk and Compliance (GRC/IRM).

Preferred Qualifications and Certifications:

ServiceNow Certified Technical Architect (CTA), or active pursuit of this certification. ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (SPM/PPM). Certified Information Systems Auditor (CISA). Certified Internal Auditor (CIA). ITIL 4 Foundation certification. Experience supporting Inspector General (IG) offices, internal audit organizations, or government oversight functions. Familiarity with Generally Accepted Government Auditing Standards (GAGAS). Experience implementing enterprise audit management, risk assessment, and compliance programs. Knowledge of common control frameworks and control mapping methodologies. Experience integrating ServiceNow with external enterprise applications and legacy data repositories. Familiarity with ServiceNow platform governance, architecture review processes, and enterprise development standards. Experience supporting classified federal government environments and handling sensitive information. Strong presentation and stakeholder management capabilities, particularly when communicating technical concepts to senior leadership. Experience leading technical teams, mentoring developers, and facilitating knowledge-sharing initiatives.

Benefits:

Competitive annual salary ranging from $190,000 to $225,000. Fully remote working arrangement within the United States. Comprehensive medical insurance. Dental insurance. Vision insurance. Disability insurance. Life insurance. Parental leave. 401(k) retirement savings plan. Paid time off (PTO). Opportunities to work on complex, mission-critical ServiceNow implementations and enterprise technology projects. Professional development opportunities and exposure to advanced GRC, IRM, and enterprise architecture solutions. Collaborative environment focused on technical innovation, knowledge sharing, and delivering impactful solutions.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

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