Analista de Customer Onboarding Júnior - Espanhol

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Junior Customer Onboarding Analyst – Spanish (LATAM) based in Brazil.

As a Junior Customer Onboarding Analyst, you will play a key role in ensuring a smooth and successful onboarding experience for corporate clients across Latin America. You will act as the primary point of contact throughout the implementation journey, coordinating activities, monitoring progress, and ensuring project milestones are achieved. Working closely with clients and cross-functional internal teams, you will help drive product adoption and resolve implementation challenges. You will also monitor operational KPIs, oversee distributor integrations, and ensure clear communication throughout each project. This role offers the opportunity to develop your expertise in customer relationship management, software implementation, and project coordination within a collaborative technology environment. If you are proactive, organized, and passionate about delivering excellent customer experiences, this is an excellent opportunity to grow your career.

Act as the primary point of contact for LATAM clients throughout the customer onboarding and implementation process. Lead follow-up, alignment, and project status meetings, ensuring clear communication and expectations. Manage project timelines, deliverables, outstanding tasks, and action plans to ensure successful implementation. Monitor operational KPIs and track implementation progress against established milestones. Oversee the progress of integrations carried out by distributors associated with client accounts. Coordinate communication between clients, internal analysts, and relevant departments to ensure smooth project execution. Prepare meeting minutes, progress reports, and executive communications regarding project developments. Support clients in adopting software solutions and overcoming implementation challenges. Ensure project predictability, quality, and adherence to deadlines and milestones. Deliver training sessions and provide guidance to users whenever necessary. Identify potential risks, anticipate delays, and recommend corrective actions to keep projects on track. Collaborate closely with Customer Success, Product, Professional Services, Support, and Technical teams.

Requirements:

Fluency in Spanish, with the ability to independently lead meetings and communicate effectively with LATAM clients. Previous experience in Customer Onboarding, Customer Success, Software Implementation, Professional Services, or consultative customer support. Experience managing relationships with corporate B2B clients. Ability to lead meetings, manage expectations, and follow up on project action plans. Excellent verbal and written communication skills. Strong organizational skills, with the ability to manage multiple projects and competing priorities simultaneously. Intermediate proficiency in Microsoft Excel and PowerPoint. A proactive, solution-oriented mindset, with a strong sense of urgency and accountability for deliverables. A completed or ongoing bachelor's degree in Business Administration, Technology, Engineering, or a related field.

Nice to have:

Experience working in technology companies or SaaS environments. Previous exposure to international clients or LATAM operations. Knowledge of system integration technologies and processes, such as APIs, Webservices, SFTP, EDI, or similar. Experience with software implementation, project management, or operational KPI monitoring. Familiarity with Supply Chain, Retail, Distribution, or Manufacturing industries. Intermediate or advanced English proficiency. Project management certifications. Experience with data analysis and reporting. Familiarity with Artificial Intelligence tools to improve productivity and organize daily workflows.

Benefits:

Fully remote or hybrid working arrangements, with opportunities available exclusively to candidates residing in Brazil. Flexible working hours. Health insurance, dental insurance, and life insurance, including coverage for eligible dependents. Medication assistance, also available for employees' children. Transportation allowance or parking assistance for employees living in cities where offices are located. Flexible meal and food allowance. Wellhub (formerly Gympass) and TotalPass memberships to support physical and mental well-being. Birthday day off, allowing employees to enjoy an additional day of rest during their birthday month. NeoBaby parental support program for new mothers and fathers. Unico Skill educational platform, providing access to external learning and professional development opportunities. Childcare allowance, subject to company policy. Extended parental leave: six months for mothers and 30 days for fathers. Employee referral program with financial bonuses and additional perks.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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